In the event that your Two-Factor Authentication (2FA) token is lost, stolen, or out of commission, removing 2FA is a fairly simple process.
Note: This process applies only to Mailgun-direct accounts. If you use Mailgun through services such as Rackspace or Heroku, 2FA and password resets would need to be handled via the service’s corresponding processes. You'll want to contact their support for assistance in such cases.
- Navigate to the 2FA recovery page here.
- In the form, provide your Paper Key and click Deactivate 2FA.
- You will be returned to the login page, here enter your email address and password.
Once you've reestablished access to your account, we highly recommend you reactivate 2FA to ensure your account is fully secure from malicious actors that would try to take over your account. Check out our article on setting up 2FA here.
If any questions arise, just reach out to our Support team via the Support option in your Mailgun control panel!