By default, all accounts have their Message Retention settings set to 3 days. This can be adjusted (or disabled) in the Domain settings section of the Mailgun Control Panel for each of your domains. This is a domain-level, not an account-level, change, which means each domain would need to be customized individually. We'll show you how to do this below:
- First, log into the Mailgun Control Panel (if you have not already done so).
- Then, within the left-hand navigation pane, click the Sending option to expand its list of suboptions.
- Next, click the Domain settings suboption.
- Ensure that the domain you wish to delete is displayed within the Domain drop-down list towards the upper-right portion of the page.
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In the General section and by the Message retention setting, click the Edit button.
or, if you're using the beta UI
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Select the desired value, which includes disabling retention by setting the value to 0.
- Click Save retention settings to confirm the changes.
Note: Please keep in mind that setting the message retention will only affect messages going forward. A setting at 0 that is changed to 7, for example, will not have any effect on the 7 days of messages prior to you modifying the setting.
Got Questions?
Mailgun by Sinch has answers! If you have any concerns or questions, please send us a Support ticket using the Support page within your Mailgun Control Panel. Our Support Team will be happy to assist!