Top Questions
Getting Started
- Authorized Recipients
- How do I create additional user accounts?
- How do I login to Mailgun from Rackspace Cloud?
- How do I know if my DNS records are set up correctly?
- How do I verify my domain?
- Do I need a dedicated IP address?
Sending Email
- Where can I find my API key and SMTP credentials?
- How do I start sending email?
- Should I use SMTP or the HTTP API?
- What is the difference between the “From” and “Sender”?
- I just submitted a lot of messages. Why is delivery happening so slowly?
- How do I send the same message to multiple users using Mailgun?
Deliverability & Reputation
- What is a blacklist?
- I'm not receiving complaints from some recipients' domains. How can I fix this?
- What does "business verification is required" mean?
- What does "Poor Mailing List" mean?
- I’m just starting to send mail, how do I build a good reputation?
- How do I lower my email bounce rate?
Receiving Email
- Can I use Mailgun for my personal email address?
- Why am I not receiving an email when sending via the route with the sending address as a destination?
- Do you provide spam filtering for incoming mail?
- How do I know if HTTP POST callbacks are coming from Mailgun, and not forged?
- How do I know if the sender of an email is spoofed?
Tracking Email
- How do webhooks work?
- Can I use Mailgun to track what happens with my emails?
- What is the difference between hard and soft bounces?
- Do I control the unsubscribe handling or does Mailgun?
- How do I A/B test emails?
- How do I track which email a recipient has replied to?
Troubleshooting
Meet your friendly support team
Chris
Jeff
Man. Myth. Legend.
Marco
Chief.
Nick
The Bearded Beast.
Nolan
Raquel
Chelcie