Overview

Curious about the status of a specific message? Want to know why a certain message failed, or when the Failed event occurred? All this can be yours when you've got a Message-ID!

What is it?

The Message-ID functions as a unique identifier for the messages being sent. The ID will be composed of a randomly generated string as well as the sending domain or host (similar to an email address in most cases; e.g. xxxxx.xxxx@domain.tld). Moreover, the Message-ID is unique to that exact message itself, whether the message contains one or multiple recipients. Even if two messages are sent back to back, their Message-IDs will not be the same, as long as our system is generating the Message-ID. (Reference: https://en.wikipedia.org/wiki/Message-ID).

Why should I care?

Well, the Message-ID is the most efficient method for viewing all the events associated with a specific message. For example, if you are viewing an Accepted event in your logs for a specific message and you want to see when/if a successful Delivered event was returned, simply grab the Message-ID from the Accepted event and enter it into the search box within your Logs inside the Mailgun Control Panel (more details below). This will return ALL events associated with that specific message, allowing you to view the status of the message, as well as the exact time each event occurred. 

How do I find it?

We'll show you how to do this below:

1. First, log in to the Mailgun Control Panel (if you have not already done so).
2. Then, within the left-hand navigation pane, click the Send product and then click the Reporting option to expand its list of suboptions.
3. Next, click the Logs suboption.
4. Filter the data (if needed). Once the event for the message in question is located, click the row containing the event to expose the associated event data.
5. The Message-ID value will be listed among this additional event data (i.e. the message headers data), next to the message-id header title.

Pro-Tip: Whenever you submit a support ticket regarding a specific message or set of messages, it is always a good idea to provide Mailgun Support with the related Message-IDs. This speeds up our investigation, getting you back in action faster! 

Need Support?

Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support page of your Mailgun Control Panel, and we'll be with you shortly!