We're experiencing difficulty. Our engineers are on it. Please check status.mailgun.com for real-time updates.

Account User Roles

Article Preview


    Account users are logins that have access to your Mailgun Control Panel.

    Account user roles determine what sort of permissions a given login has within your Mailgun Control Panel.


    Understanding user roles

    There are currently five user roles available, and every user that logins to your Mailgun Control Panel must have one of these user roles assigned to them:

    1. Admin
    2. Developer
    3. Support
    4. Billing
    5. Analyst

    To better understand which user role is best for a given user, the below table details the general permissions available to each role.

    Role Description
    • (This is the default role)
    • Read/Write access to everything
      Rotate and expire API keys
    • Create and revoke SMTP credentials
    • Create and administer control panel users
    • Edit account details

    WARNING! This role has access to read API Keys and SMTP credentials. This data is highly sensitive.


    • Can read/write almost all data
      Edit webhooks
    • Edit routes
    • Edit Domain settings
    • View API keys and SMTP passwords

    *WARNING!* This role has access to read API Keys and SMTP credentials. This data is highly sensitive


    • Support users are restricted to what they can edit
      Can read most data
    • Edit suppressions
    • Edit mailing lists and members
    • Edit authorized recipients
    • Open and comment on support tickets


    • Billing focuses on billing actions
      Most of their access will be read only
    • The only non-admin users who have access to:
    • Account upgrade
    • Editing credit card on file
    • Setting/clearing custom send limits
    • Setting/clearing custom verification limits


    • Access to read most data
    • Can only modify their own settings


    Managing user roles

    We'll show you how to do this below:

    1. First, log in to the Mailgun Control Panel (if you have not already done so).
    2. Then, at the top-right corner of the page, click the Profile drop-down menu to expand its list of options.
    3. Next, click the Security option. Alternatively, you can use this direct link
    4. Click the Name (i.e. Control Panel Login) of the user for which you are seeking to adjust the role.
    5. In the Role section, click the Switch button to select the user's new role.

    As a note, only a current Admin-level user on the account can perform the adjustment of role-based access permissions. 


    Need Support?

    Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support section of your Mailgun Control Panel, and we'll be with you shortly!