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Why are my images not displayed (missing) in the Email Template Editor?

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    Overview

    Missing images in a template are usually caused by the use of a custom tracking host. In such cases, the images are uploaded without SSL as the custom tracking host does not support it, and the template content is then loaded as “mixed content”.

    Mixed content occurs when initial HTML is loaded over a secure HTTPS connection, but other resources (such as images) are loaded over an insecure HTTP connection. This is called mixed content because both HTTP and HTTPS content are being loaded to display the same page, and the initial request was secure over HTTPS. Browsers are currently prioritizing HTTPS content over the HTTP, this is why it will only load the HTTPS content and not display the HTTP - in this case, the images. 

    To overcome this issue, you may need to configure your browser to allow mixed content. Once you've allowed mixed content on your browser, the Email Editor should display all images correctly in the template. Please note that this does not affect the recipients of the email, as mixed content will be displayed on their side even without mixed content allowed.

    Here is how you can enable mixed content in the most popular browsers (Google Chrome / Mozilla Firefox / Microsoft Edge / Safari):

    Note: it is best to ensure your IT administrator performs these changes as they will understand most fully your environment and will be most cognizant of any potential risks of making this change.

     

    Google Chrome

    1. Copy the following path into your Chrome search bar: chrome://settings/content/insecureContent
    2. Allow app.mailgun.com as shown in the screenshot below:
      Screen Shot 2022-07-06 at 1.35.38 PM.png
    3. Done.

     

    Mozilla Firefox

    1. Enter the following path into your Firefox search bar: about:config
      Screen Shot 2022-07-06 at 1.37.14 PM.png
    2. Accept the warning message displayed by Firefox.
    3. In the search bar, type block_active .
    4. Change the value from "true" to "false" by clicking the button on the right.
      Screen Shot 2022-07-06 at 1.38.50 PM.png
    5. When the value shows "False", you are done.

     

    Microsoft Edge

    1. Copy the following path into your Edge search bar: edge://settings/content/insecureContent
    2.  Allow app.mailgun.com as shown in the screenshot below:

      Edge_insecured_content_2.PNG
    3. Done.

     

    Safari

    Safari does not block mixed content as other browsers do and this should not be an issue.

     

    Need Support?

    Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support section of your Mailgun Control Panel, and we'll be with you shortly!