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How Do I Change My Account's Email Address?

Need to change the email address associated with your user?

We've got you covered!

TL;DR Overview

Although a user's email address cannot be edited after it has been created, you can replace an existing user by creating a new user with the desired name and email address. Below, we'll detail the steps needed to accomplish these tasks.  

Also, the same process is sometimes needed prior to adjusting the account's primary admin, the Account Owner.  The reason we say sometimes is that the user taking over the position of the Account Owner may already be a user on the account; if the user is not already on the account, you'll need to follow the steps in this article to create the new user first.  For more on the Account Owner, please see this article.

Not an Admin?  If your user does not have the Admin role-permission applied, you'll need to reach out to an Admin user on your account to perform any of the below steps.

Adjusting A User's Email Address

Step 1: Invite The New User To The Account

We'll first need to create the new user with the desired name and email address.  Inside the Mailgun Control Panel (options displayed down the left-hand side on a dark column), use the following instructions:

  • Click on the Settings option on the left-hand side of your Mailgun dashboard.
  • Select Security & Users.
  • Click the Invite New User button.
  • Enter the desired email address, name, and role for the new user and then click the Invite User button.  

Don't see an invite button?  If you do not see the option to add a new user in the Control Panel, you may not be an admin (reference the note in the Overview section above), the account may be on the Flex Free plan, or the account may be linked to another platform (meaning you do not login via www.mailgun.com).   If one of these is your case, please submit a support ticket via the Support option located near the top of your Mailgun Control Panel. Please be sure to include the name and email address of the new user in your ticket.

Step 2: Activate The New User

The user should receive a confirmation email shortly after being invited.  This email will contain a link to activate and create a password for their user. Once complete, the new user should log in to confirm that the invitation process was successful.

Step 3: Remove The Previous User (Optional)

Once the new user has confirmed a successful login, it's safe to remove the previous user from the account, if desired. 

However, if the previous user was also the Account Owner, the previous user will need to promote a different user to the Account Owner role. After that, the previous user can finally be deleted.  (For steps related to changing the Account Owner, please see this article).

Step 4: Congratulations!

You have successfully adjusted the user's email address! Have some cake.

If you run into any trouble with the above steps, just contact our Support team via the Support option in your Mailgun control panel and they will be happy to assist you! 

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