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How can I change my account user's email address?

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    Overview

    Need to change the email address associated with your user? We've got you covered!

    Although a user's email address cannot be edited after it has been created, you can replace an existing user by creating a new user with the desired name and email address. Below, we'll detail the steps needed to accomplish these tasks.  

    Also, the same process is sometimes needed prior to adjusting the account's primary admin, the Account Owner.  The reason we say sometimes is that the user taking over the position of the Account Owner may already be a user on the account; if the user is not already on the account, you'll need to follow the steps in this article to create the new user first.  For more on the Account Owner, please see this article.

    Not an Admin?  If your user does not have the Admin role-permission applied, you'll need to reach out to an Admin user on your account to perform any of the below steps.

     

    Changing an account user's email address

    First, we need to create the new user with the desired name and email address. Second, we must activate the user. Finally, but optionally, we should delete the previous user.

     

    Step 1: Invite the new account user

    We'll show you how to do this below:

    1. First, log in to the Mailgun Control Panel (if you have not already done so).
    2. Then, at the top-right corner of the page, click the Profile drop-down menu to expand its list of options.
    3. Next, click the Security option. Alternatively, you can use this direct link
    4. Click the Invite new user button to enter the new Admin's information (Email, Name, and Role).
    5. Click the Invite user button.

    Don't see an invite button?  If you do not see the option to add a new user in the Control Panel, you may not be an admin (reference the note in the Overview section above), the account may be on a plan that lacks the feature, or the account may be linked to another platform (meaning you do not login via www.mailgun.com). If you are not an admin on the account, you will need to ask an admin to invite the new account user. If the account is not on a Foundation or higher plan, you will need to upgrade the account's plan. If your account is connected to another platform like Google, reach out to us via a ticket so that we may further assist.

     

    Step 2: Activate the new account user

    The user should receive a confirmation email shortly after being invited.  This email will contain a link to activate and create a password for their user account. Once complete, the new user should log in to confirm that the invitation process was successful.

     

    Step 3: Delete the previous user (optional but strongly recommended)

    Once the new user has confirmed a successful login, it's safe to remove the previous user from the account, if desired. 

    However, if the previous user was also the Account Owner, the previous user will need to promote a different user to the Account Owner role. After that, the previous user can finally be deleted.  (For steps related to changing the Account Owner, please see this article).

     

    Need Support?

    Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support section of your Mailgun Control Panel, and we'll be with you shortly!