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How Do I Change My Account's Email Address?

Need to change the email address associated with your user? 

We've got you covered!

Step 1 - Determine Your Options

First, check to see if your current Mailgun plan supports multi-user access; if your account is Mailgun-direct (meaning you login via mailgun.com), this is all plans except for the Free plan without credit card information present. When your plan supports multi-user access, you can use the Self-Service Option below to change your email address.

If this does not apply to your plan, please submit a support ticket via the Support tab in your control panel and we will help you get this taken care of right away. Please be sure to include the desired email address and name when you submit the ticket.

 

Note: The remaining steps are for the Self-Service Option to update the email address. If you are not an Admin on the account, you'll need to reach out to an Admin user to make this adjustment.

 

The Remaining Steps are for Self-Service Only

Step 2 - Invite The New User

The Self-Service Option requires creating a new user with the desired name and email address. 

If you're using the classic UI (options across the top, with a silver background), use the following instructions:

  • Click on your current email address in the top right-hand portion of the Mailgun. 
  • From the options shown, select Security.
  • Scroll to the bottom of the screen to the Control Panel Logins section and click the Invite New User button.
  • Enter the desired email address, name, and role for the new user and then click the Invite User button.

If you're using the beta UI (options displayed down the left-hand side on a dark column) use these instructions:

  • Click on the Settings option on the left-hand side of your Mailgun dashboard
  • Select Users.
  • Click the Invite New User button.
  • Enter the desired email address, name, and role for the new user and then click the Invite User button.

Step 3 - Activate the New User

You should receive an "Invitation" to the desired email address shortly after inviting the new user.  This email will contain a link to activate and set up a password for the new user. Once complete, try to log in as the new user to confirm it is working.

Step 4 - Remove the Previous User 

Once your new login is activated, it's safe to remove the previous user from the account, if desired.  However, if the previous user was also the Account Owner on the account, the user who is the Account Owner will need to promote another user to the Account Owner role. After that, the previous user can finally be deleted.

Step 5 - Congratulations!

You have successfully changed the email address on the account! Have some cake.


If you run into any trouble with the above steps, just contact our Support team via the Support tab in your Mailgun control panel and they will be happy to assist you! 

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