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How do I change my accounts email address?

So, you need to change the email address associated with your user?  Well, we've got you covered! 

Step 1 - Determine Your Options

First, check to see if your current Mailgun plan supports multi-user access. If it does, then you can use the Self-Service Option below to change your email address!  If not, then please submit a support ticket and our Support team can help you with getting this squared away. Please be sure to include the desired email address and name in the ticket.

The remaining steps are for the Self-Service Option to update the email address. 

Note, if you are not an Admin on the account, you'll need to reach out to one of the Admins on the account to make this adjustment.

Self-Service Option:

Step 2 - Navigate to the Security Page

The Self-Service Option requires creating a new user with the desired name and email address. Start with navigating to the Security page by clicking on your current email address in the top right corner and then selecting "Security". 

Step 3 - Invite the New User

Toward the bottom of the screen, click the "Invite New User" button on the Control Panel Logins widget. Enter the desired email address, name, and role for the new user and then click "Invite User". 

Step 4 - Activate the New User

You should receive an "Invitation" to the desired email address shortly after inviting the new user.  This email will contain a link to activate and set up a password for the new user. Once complete, try to log in as the new user to confirm it is working.

Step 5 - Remove the Previous User 

Once your new login is activated, it's safe to remove the previous user from the account. Now, if the previous user was also the Account Owner on the account, then you'll need to navigate back to the Security page to Promote the new user to be the new Account Owner. Finally, on the Security page, select the previous user and click the "Delete Selected" button. 

Step 6- Congratulations!

You have successfully changed the email address on the account! If you run into any trouble with the above steps, please contact our Support Team and they will be happy to assist you! 

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