Overview

In your Control Panel you can filter Logs by event type. (See also our Events User Manual documentation)

• Accepted - Mailgun accepted the API request to send and the message was put in your queue.
• Delivered - Mailgun sent the email and it was accepted by the recipient email server.
• Opened - The email recipient opened the email and enabled image viewing. Tracking must be turned on.
• Clicked -  The email recipient clicked on a link in the email. Click tracking must be turned on and the CNAME record must be pointing to mailgun.org.
• Unsubscribed - The email recipient clicked on the unsubscribe link. Unsubscribe tracking must be turned on.
• Stored - The inbound email was successfully stored.
• Rejected - Mailgun rejected the API request to send/forward the email.
• Complained - The email recipient clicked on the spam complaint button and the recipient's email server provides feedback loops to Mailgun for these complaints.
• Temporary Fail - Mailgun could not deliver the email to the recipient email server, but will retry. Usually due to soft bounces and ESP throttling.
• Permanent Fail - Mailgun could not deliver the email to the recipient email server, and will drop the message. The common reason is we received a hard bounce or repeatedly received soft bounces

Need Support?

Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support page of your Mailgun Control Panel, and we'll be with you shortly!