Overview

To process the failed payment, you can navigate the Billing section of our customer portal and click the green "Retry payment" or "Reactivate account" button (the button displayed depends on whether the account is disabled) on the right side of the page. This action will process the payment of the outstanding balance; additionally, if the account was disabled due to the failed payment, the account will be automatically re-enabled.

Need Support?

Our Support Team here at Sinch Mailgun is happy to help! Reach out to us in the Support page of your Mailgun Control Panel, and we'll be with you shortly!